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Who is Reeds and More?
See About Us
Do we have a retail store?
No we don't, however we are happy to come to you in Sydney with appointment.
Do we trade in items?
No
What are the trading hours of Reeds and More?
We operate flexible hours including after hours and weekends. Feel free to call the office on 02 9820 5667 or mobile of 0402 070 204 for all enquiries.
How can I get a catalogue from Reeds and More?
Email: sales@reedsandmore.com.au
Phone: 02 9820 5667
Shopping Cart
What are the payment options?
We provide a secure link to the St George Internet Payment Gateway to pay for your order via Credit Card. If you wish to pay by cheque or direct debit, choose this option in the payments section to fill out the forms.
How do I know if an item is in stock?
To keep the prices as low as possible and to offer such a vast range of products, Reeds and More do not carry all items in stock at all times however our suppliers get stock to us very quickly. Reeds and More will also be in contact with you if an item is not in stock to advise of expected delivery date.
I don't know if a particular mouthpiece will suit me without trying it?
Reeds and More, by special arrangement are happy to bring a selection of mouthpieces and other items to customers in Sydney to try.
There is no obligation to purchase from Reeds and More. Should a mouthpiece not be in stock, and not carried as a normal stock line, this service would not be available.
When will I be charged?
You will be charged immediately upon completion of the St George Internet Payment Gateway facility. Orders will be dispensed once full payment is made and cleared in the case of cheques.
Do we charge GST?
Reeds and More is not currently registered for GST so you will receive an Invoice rather than a Tax Invoice upon delivery of goods.
Is online ordering secure?
Reeds and More process all transactions through the St George Internet Payment Gateway facility. At no time does Reeds and More see or have access to you financial information. This information is only used by the St George Bank. Please see our privacy policy for further explanation.
How do I change or cancel my order?
You can make changes to your order at any time during the order process before you give final confirmation of the order. After your order has been submitted, you can change the order by contacting Reeds and More on 02 9820 5667. To provide the quickest possible delivery of your merchandise, we process "in-stock" orders immediately. As a result, we cannot make any changes to your order after the verification process has been completed.
Shipping
What are my shipping options?
Reeds & More only ship items via Australia Posts Registered Mail. All Orders attract a shipping charge. Reeds and More do not believe in excessive postage charges and therefore you will not be charged more than $10.00 for any order from Reeds & More, regardless of the number of items ordered. All items will be shipped via Australia Posts Registered Mail. For any other method of shipping please contact Reeds and More on 02 9820 5667.
When will we ship the order?
In Stock items will be shipped within 24 hours upon receiving order. Any items which are not in stock will be sent at a later date. Reeds and More will contact you in regards to an expected arrival date for all items not in stock. If you have some items which are in stock and some which are not, when we email you, we will ask whether you wish for the items to be shipped separately or shipped together.
Does Reeds and More ship internationally?
Reeds and More are unable to service any customers outside of Australia at this time.
How much does shipping cost?
Reeds & More only ship items via Australia Posts Registered Mail. All Orders attract a shipping charge. Reeds and More do not believe in excessive postage charges and therefore you will not be charged more than $10.00 for any order from Reeds & More, regardless of the number of items ordered. All items will be shipped via Australia Posts Registered Mail. For any other method of shipping please contact Reeds and More on 02 9820 5667.
Customer Satisfaction
What if I am not satisfied with a product?
Please see Delivery & Returns Policy
What is the return policy?
Please see Delivery & Returns Policy
What items are non-returnable
Reeds, Instrument Cleaning & Care Products, Drumheads, Drum Sticks.
Computer & Internet
Do Reeds and More use cookies?
Yes, if you have enabled your computer to accept "cookies", we can remember your my Account profile. Cookies are small files that are stored on your PC and that identify you to our site. In addition, if you are accessing our site from another computer or are using a computer where "cookies" are not enabled, you will be prompted to login. Once you login and enter your password, we can process your order.
About Cookies
To shop at Reeds and More you need to have all cookies enabled.
What are cookies?
Cookies are tiny text files stored on your computer when you visit certain web pages. Reeds and More uses cookies to keep track of what you have in your basket and to remember you when you return to our site. Cookies cannot harm your computer and do not contain any personal or private information.
How do I enable cookies within my browser?
(If you do not know your browser version, select Help -> About... from your tool bar)
Microsoft Internet Explorer 5.0 (and above)
On a PC:
- Select Tools -> Internet Options and click on the "Security" tab.
- The default selection, "Medium", supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options.
On a Mac:
- Select Edit -> Preferences.
- Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected.
Netscape Communicator 4.0 (and above)
- Choose Edit -> Preferences and click on the "Advanced" option.
- Select the radio button next to "Accept all cookies" and click "OK".
All other browsers:
Please consult your documentation or online help files.
How do I delete cookies stored on my machine?
Microsoft Internet Explorer 6.0:
- Select Tools -> Internet Options and click on the "General" tab.
- Under the heading Temporary Internet Files, click on the button labelled "Delete Cookies"
- Please close all browser windows and reopen Internet Explorer before attempting to login.
All other browsers:
- Consult your documentation or online help files.
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